Science and Technology : Network Service Desk Engineer

Riya

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Sep 4, 2019
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A Network Service Desk Engineer has to be prepared for working in a fast-paced working environment and has to be able to identify and deal with problems quickly. This can be a very fulfilling career as part of the managed services team that provides 24 x 7 monitoring, operations, and support services, a network service desk engineer will offer second level network support.
While giving priority to any issues the staff may have, they should be able to gather and analyze information that will result in identifying sources of errors and resolve performance issues.
They are also responsible for documenting security procedures and standards and will deal with third party vendors to evaluate benefits and costs. This can involve in-depth analysis and research on customer networks.
 
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